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Privacy Policy

At Crescent Covers, we are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in accordance with UK GDPR and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

What Data We Collect:

We may collect the following types of personal data:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details

  • Account login details (if you create an account)

Payment information:

  • We do not store full card details.

  • Payments are processed securely by trusted third‑party providers (e.g., Stripe, PayPal, Klarna).

Automatically collected data:                                

  • IP address                                                                                                                                                               

  • Device type                                                                                                                                                             

  • Browser type

  • Pages visited

  • Cookies and tracking data

  • Shopping behaviour (e.g., items viewed, cart activity)

  • Interaction with marketing emails

  • Email preferences

​How We Use Your Data:

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Manage your account

  • Send order updates and notifications

  • Improve website performance and user experience

  • Prevent fraud and maintain security

  • Send marketing emails (only with your consent)

  • Comply with legal obligations

We only use your data when we have a lawful basis to do so.

Legal Bases for Processing:

Under UK GDPR, we rely on the following legal bases:

  • Contract – to process your orders

  • Consent – for marketing communications

  • Legitimate interests – to improve our website and services

  • Legal obligation – for tax, accounting, and compliance purposes

 

How We Store & Protect Your Data:

We take data security seriously.

  • Your data is stored on secure servers

  • We use encryption and security protocols

  • Access is restricted to authorised personnel only

  • We regularly review our security measures

We never sell your data to third parties.

 

Sharing Your Data

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal, Klarna)

  • Delivery partners (e.g., Royal Mail, couriers)

  • Website hosting and analytics providers

  • Email marketing platforms

All third parties must comply with UK GDPR and only process your data for the purpose we specify.

 

Cookies & Tracking Technologies:

Our website uses cookies to:

  • Improve site performance

  • Enable essential website functions

  • Analyse visitor behaviour

  • Personalise your shopping experience

You can manage or disable cookies through your browser settings.

 

Marketing Communications:

You will only receive marketing emails if:

  • You opted in during checkout or account creation

  • You subscribed to our newsletter

You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

 

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw marketing consent

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: Email: zara.k@crescentcovers.co.uk

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